How to add a Shared Mailbox in Outlook on the web and send from Shared Mailboxes
How to add a Shared Mailbox in Outlook Web App and send on behalf of this Shared Mailbox.
If you want to monitor the email from your primary mailbox and the shared mailbox at the same time, use this method. In addition, after you complete this task, the shared mailbox and its folders are displayed in the left navigation pane each time you open Outlook Web App.
2) Once you are logged into the Outlook Web App, down the left hand menu right click where it says 'Folders' and click on 'Add shared folder'.
3) A box will appear on screen, starting typing the name of the mailbox you would like to add and once the correct mailbox that you would like to add appears, click on it and press the 'Add' button.
4) Once this has been added you will see this appear in the left hand menu under your primary email account.
How to send on behalf of a Shared Mailbox in the Outlook Web App
Now that we have the Shared Mailbox added to our Outlook Web App we can send emails on behalf of this account directly from the Outlook Web App in your browser.
1) From inside the Outlook Web App click on the 'New message' Button in the top left hand corner.
2) This would of now taken you to the compose screen, where you need to click on the ... at the top of the message and then click on 'Send from'.
3) You will be presented with a box that shows your primary email address and the option for 'Other email address...'. Click on this and start typing the email address you would like to send from in the 'From' box and select the address when it appears.
4) As long as you have permissions to send from this address, you can now type your email out and send it as you normally would and it will send from the email address you selected.
If you would like to reply to a message from a different mailbox then you would click the reply button as per usual and follow the same steps above.
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